Terms and Conditions

Effective Date: [15th December 2023]

Welcome to Vigorre Coffee! These Terms and Conditions govern your use of our website, services, and participation in B2B (Business-to-Business) transactions with Vigorre Coffee. By accessing or using our website or engaging in B2B transactions with us, you acknowledge that you have read, understood, and agree to these Terms and Conditions.

1. Information We Collect:

a. Personal and Business Information: 

When you create an account, place an order, or engage in B2B transactions, we collect personal and business information such as names, addresses, contact details, company information, payment information, and any other data necessary for order processing and business communication.

b. Usage Information: 

We collect information about your interactions with our website, including pages visited, IP addresses, browser types, and device information. This helps us enhance our website and improve user experience.

2. How We Use Your Information:

a. Order Processing:

 We use your personal and business information for processing and fulfilling orders, including shipping and delivery through third-party partners.

b. Communication: 

We may use your contact details to communicate with you about orders, business transactions, promotions, and updates related to our products and services.

c. Payment Processing:

 Your payment information is securely processed through a third-party payment gateway. We do not store your credit card or financial information.

3. Sharing Your Information:

a. Third-Party Partners: We share your information with third-party partners, such as delivery and shipment companies and payment processors, to fulfill orders and facilitate business transactions.

b. B2B Transactions: In the case of B2B transactions, we may share your business information, including company details and transaction history, with authorized partners, suppliers, and financial institutions for transaction verification and credit assessment purposes.

4. Data Security:

We employ industry-standard security measures to protect your data from unauthorized access, alteration, disclosure, or destruction. However, please be aware that no method of transmission over the internet or electronic storage is completely secure.

5. Data Retention:

We retain your personal and business information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

6. Refund Policy:

a. We do not offer refunds for coffee, accessories, or equipment purchased through our website.

b. In the case of damaged or broken accessories, such as glassware, we will assess each return request individually. Please contact our customer support team to initiate a return request.

7. Your Choices:

You have the right to access, correct, or delete your personal and business information. You may also choose to opt out of receiving promotional communications from us by following the instructions provided in our emails.

8. Changes to this Privacy Policy:

We may update this Privacy Policy to reflect changes in our practices or for legal, regulatory, or operational reasons. We will notify you of any significant changes through our website or other means.

9. Reservation of Rights:

a. We reserve the right to disclose your information, including personal and business data, to comply with legal obligations, protect our rights and property, and respond to legal requests.

b. In B2B transactions, we reserve the right to share business information with authorized partners and financial institutions to facilitate transactions, perform credit assessments, and manage business relationships.

10. Business-to-Business (B2B) Transactions

a. B2B Transactions:  

These Terms and Conditions apply to all B2B transactions conducted through our website or directly with Vigorre Coffee. By engaging in B2B transactions with us, you agree to comply with these Terms.

b. Business Information: 

When engaging in B2B transactions, you agree to provide accurate and current business information, including company details, contact information, and any other data necessary for transaction verification and business communication.

c. Transaction Verification:

 Vigorre Coffee reserves the right to verify the legitimacy of B2B transactions, including but not limited to verifying the authenticity of business entities, transaction history, and credit assessments.

d. Transaction Acceptance: 

We reserve the right to accept or decline B2B transactions at our discretion. In cases of declining a transaction, we will provide reasons for the decision.

e. Transaction Terms:

 Specific terms of B2B transactions, including pricing, quantities, payment terms, and delivery schedules, will be outlined in separate agreements or invoices. These terms shall be binding upon both parties and take precedence over these general Terms and Conditions.

f. Confidentiality: 

Any confidential information exchanged during B2B transactions, including but not limited to pricing, product specifications, and trade secrets, shall be treated as confidential and not disclosed to third parties without mutual consent.

g. Limitation of Liability (B2B): 

Vigorre Coffee’s liability in B2B transactions is limited to the terms specified in separate agreements or invoices. We are not liable for any indirect, consequential, or incidental damages arising from B2B transactions.

h. Termination of B2B Services: We reserve the right to terminate or suspend B2B services and transactions at our discretion, with or without prior notice, if we believe there has been a violation of these Terms or for any other reason.

i. Dispute Resolution (B2B): 

Any disputes arising from B2B transactions shall be subject to the exclusive jurisdiction of the courts of the United Arab Emirates (UAE).

11. Contact Us:

If you have any questions, concerns, or requests regarding your privacy or this Privacy Policy, please contact our Customer Support team at [Contact Page/ Contact Form/ contact@vigorre.com]


Vigorre FZE

SRTI Park Sharjah, UAE. 

Spend AED 99.00 more to get free AE shipping
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