Refund and Returns Policy

Effective Date: [15th December 2023]

Thank you for choosing Vigorre Coffee. Your satisfaction is our top priority, and we want to ensure that you are delighted with your purchase. Our Return and Refund Policy is designed to provide you with a clear understanding of your rights and obligations when shopping with us.

1. Returns and Refunds:

a. Coffee Products: As per UAE regulations, we do not offer returns or refunds on coffee products, including whole beans and ground coffee.

b. Equipment and Accessories: Returns and refunds for equipment and accessories, such as mugs, coffee makers, and brewing equipment, are subject to evaluation on a case-by-case basis by us.

2. Damaged or Defective Items:

If you receive a damaged or defective equipment or accessory product, please contact our Customer Support team within [3 days] of receiving the product to initiate the return process.

3. Return Process:

Please follow these steps to initiate a return for damaged or defective items.

a. Contact Customer Support: Reach out to our Customer Support team at [Contact Page/ Contact Form/ Contact Email] within [3 days] of receiving the damaged or defective product. Provide your order number, a description of the issue, and clear photos or videos showing the damage or defect.

b. Return Authorization: Once we approve your return request, we will provide you with a Return Authorization (RA) number and instructions on returning the item.

c. Return Shipment: Package the item safely for return, including all original packaging, and prominently display the RA number on the outside of the package. You will be responsible for shipping the item back to us.

4. Inspection and Resolution:

a. Inspection: Upon receiving the returned item, our quality control team will inspect it to verify the reported damage or defect.

b. Resolution: Depending on the inspection results, we will offer one of the following resolutions:

  • Replacement: If possible, we will send you a new, undamaged product of the same type.
  • Refund: If a replacement is not available, we will issue a refund for the purchase price of the item.

5. Refunds:

a. Refund Processing: Refunds will be processed within [30 days] after approval of the return and will be issued to the original payment method used for the purchase.

b. Shipping Costs: Vigorre Coffee will cover the shipping costs for returning damaged or defective items.

6. Contact Us:

If you have any questions or need further assistance regarding our Return and Refund Policy, please contact our Customer Support team at 

[Contact Page/ Contact Form/ contact@vigorre.com]


Vigorre FZE

SRTI Park Sharjah, UAE. 

7.Coffee Policy & Excellence:

Your understanding of our Return and Refund Policy is appreciated. It aligns with UAE regulations and aids in maintaining our product quality. Your feedback is important to us, and we are dedicated to providing you with the best coffee experience possible.

By purchasing from Vigorre Coffee, you acknowledge reading and understanding our Return and Refund Policy and agree to its terms and conditions.

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